Customer Service

Contact Us
For customer service or product inquiries, please call us at (800) 899-0744 (toll-free) or 310-363-7667 (international callers). Monday-Friday from 9am - 2:00pm Pacific Time, except holidays. Please do not submit order cancellation requests via e-mail, as we cannot guarantee an immediate response.
Contact Us
Returns & Exchanges
If for any reason you are not happy with your purchase on LancerSkincare.com, you may return it for a refund or exchange, subject to these guidelines:
– Contact customer service by phone or email to obtain a return merchandise authorization number (RMA#).
– Include a copy of your receipt or a note with your RMA#, order #, name, email address, and phone number.
– Send your return by UPS or insured Parcel Post. Lancer Skincare is not responsible for returns that are lost in transit.
– Ship your parcel to:
Lancer Skincare
Lancer c/o AMS Fulfillment
29010 Commerce Center Drive
Valencia, CA 91355
If you have questions about returns or exchanges, or you need to obtain a return authorization, please contact us by phone at 800-899-0744 or via email at orders@lancerskincare.com.
Order Status
Please login to your account to check the status of your order. If you do not have an account, please email orders@lancerskincare.com with your name, order date and order number. We will reply within 1 business day.
Shipping & Delivery
Shipping Rates
Shipping and handling charges per order (delivery for most standard orders within 3-5 business days)
Order Total Standard Ground 2nd Day Overnight
$0 - $149.99 $10 $18 $35
Over $150 FREE $18 $35
Delivery Options
Orders are shipped and delivered Monday through Friday, excluding major holidays. Below are the shipping options available. Please select the option that best suits your delivery needs during Checkout.
Standard Delivery
– Most orders shipped via Standard Service are processed and shipped in 1 - 2 business days, depending on product availability.
– Most Standard orders are delivered within 5 -7 business days from the order's ship date. Please note: most orders destined for P.O. Boxes, APO/FPO and U.S. Territories are delivered within 6-14 business days of the order's ship date.
Overnight Delivery
– Overnight orders placed by 10:00 AM Pacific Time on a business day will be processed and shipped the same day, depending on product availability.
– Orders placed after 10:00 AM Pacific Time or on a weekend or holiday will be processed and shipped the next business day.
– Orders shipped via Overnight Delivery are delivered within 1 business day from the order's ship date.
– Orders destined for P.O. Boxes, APO/FPO locations, or Alaska, Hawaii and the U.S. Territories Puerto Rico, Guam, and U.S. Virgin Islands are not eligible for Overnight Delivery.
– Overnight orders may require a signature upon delivery.
Shipments to U.S. territories, Alaska and Hawaii
– Most items may be shipped to a P.O. Box or Military APO / FPO addresses, but some restrictions apply.
– Orders being sent to P.O. Boxes or Military APO / FPO addresses must be shipped via the United States Postal Service.
– Postal Service and cannot be shipped via 2nd Day or Overnight Priority service.
Overnight Delivery
– Orders destined for Alaska, Hawaii and the U.S. Territories Puerto Rico, Guam, and U.S. Virgin Islands are shipped by the U.S. Postal Service. Priority shipping methods (Overnight or 2nd Day service) are not available for these destinations.
Overnight Delivery
– Orders destined for Alaska, Hawaii and the U.S. Territories Puerto Rico, Guam, and U.S. Virgin Islands are shipped by the U.S. Postal Service. Priority shipping methods (Overnight or 2nd Day service) are not available for these destinations.
International Shipments
– At this time, Lancer Skincare can accept orders destined for US addresses only. If you wish to order products for delivery outside the US, please call 800-899-0744 weekdays between 8am - 4:30pm Pacific Time.